Frequently Asked Questions (FAQ)


How should I store my coffee beans?
To maintain freshness, store your coffee beans in an airtight container in a cool, dark place. Avoid exposure to light, moisture, and strong odors, which can impact the flavour of the beans. Ideally leave grinding the beans until just before brewing your coffee for the freshest taste.
Can I return my coffee?
Due to the fact that all our coffee is roasted (and potentially ground) to each customer’s specification, we can not accept or process refunds. However if you are unsatisfied with your coffee’s quality, please get in touch and we can try to resolve the matter for you.


Can I change the type of subscription?
Yes your subscription can be changed or canceled at any time. Of course, if your next batch has already been roasted then we can’t change that but we can change it going forward.
Can I buy a subscription for someone else?
Yes of course - what a lovely gift! We suggest creating the account and payment in your name but having the gift receiver’s address noted for delivery.
Can I pause my subscription?
Yes you can pause and resume at any time.


Do you offer gift cards?
We are hoping to very soon. It is something we have already started working on. Initially it will be a code, or downloadable eCard, but eventually we’d like to offer a physical card that can be posted directly to the recipient if desired.


When will I get my order?
Once you have placed an order, it takes 24 hours to roast to your specification and then its dispatched for a 2-3 day delivery.
What happens if a parcel gets lost?
Please let us know at your earlier convenience if a parcel is lost and we can contact our courier to find out where it is. If it is not recoverable from the courier company then we will send out a new batch free of charge.
What delivery carrier do you use?
We use Royal Mail 2nd class as standard. However, all orders over 2kg will be delivered via DPD.
Do you deliver internationally?
Sadly we only offer UK Delivery at present.
Is shipping included?
Yes, all UK shipping is included for free.


How can I get in touch with your customer support?
You can reach our team through our Contact Us page or by emailing sales@coffee-collective.co.uk. We'll respond to your enquiries as quickly as possible.